About Us Prestige Koi Imports are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Fish And Pet Pad Ltd
T/A Prestige Koi Imports
Unit 2, 24a Marshside Road
Southport
Merseyside
PR9 9TH
United Kingdom
Phone: 01704 231837
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment and PayPal
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Orders below £30.00 are Charges £5
orders below £65.00 are charges £2.49
Order above £65.00 are delivered FREE of Charge.
MAINLAND UK Only, Highlands and off shore locations may incurr a sur charge.
For orders outside of UK mainland, please contact us for a quotation. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2/3 business days, most items will need to be signed for, maximum number of delivery attempts is 2 unless the courier is advised otherwise, this excludes certain items such as pond filters and quarantine tanks which are sent direct from manufacturer. Please allow 5-10 days for these items, once order we will be able to give approx delivery schedule. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT rate charged at 15% if applicable. |
| Credit Card Security Credit card payments are handled by PROTX, PROTX provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. |
| Guarantee All products carry a full manufacturers guarantee. Any item may be returned within 30 days (excludes pond filters) for a no quibble refund or replacment, provided the item has not been damaged and is fit for sale. DVDs and Videos must be unopened, £5 restocking fee may apply |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01704 232773, International +44 (1704) 232773 or write to us at Prestige Koi Imports, 110 Preston New Road, Churchtown, Southport, Merseyside, PR9 8PH |
Privacy Policy Prestige Koi Imports do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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